Returns & refunds policy

Last updated: 22 September 2026

This policy covers digital downloads bought from Hint Hunter Games. No physical item is shipped. For help, email info@hinthuntergames.com.

Problems with a download

If your file does not arrive, will not open or appears incomplete, email us with your order reference, the email address used to order, the game title and a description of the issue. Please include an error message or screenshot if helpful, but never send payment card details. We will help you access the files or provide a replacement where appropriate.

Changing your mind

For UK consumer purchases, you normally have 14 days from the day after the contract is made to cancel a digital-content purchase without giving a reason.

If you expressly agree to delivery starting during that period and acknowledge that you will lose your cancellation right when supply starts, that right ends once supply begins. This agreement must also be included in your order confirmation. Once these conditions have been met, we do not offer change-of-mind refunds simply because you no longer want the game.

If those conditions have not been met, your applicable cancellation rights remain. To cancel, email us with a clear statement that you wish to cancel and enough information to identify your order. You do not need to use a particular form.

Faulty or incorrectly described files

Your digital content must be of satisfactory quality, fit for purpose and as described. If it does not meet those standards, you can ask for a repair or replacement at no cost. We will provide this within a reasonable time and without significant inconvenience.

If repair or replacement is impossible, or we cannot provide it within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, which can be the full price. Giving consent to immediate delivery does not remove these rights.

Receiving a refund

For a valid statutory cancellation, we will refund you within 14 days of being told you are cancelling. Where you are entitled to a price reduction for faulty digital content, we will refund that amount without undue delay and within 14 days of agreeing your entitlement. We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee.

Your consumer rights

This policy does not exclude or restrict your statutory rights or other remedies available under applicable consumer law. If you are unhappy with how we handle your request, please see our complaints procedure.